When outsourcing your order fulfillment program, five key factors will determine where your product is heading:
1. Client Services and Accountability – Is your account assigned a dedicated resource with the time and knowledge to assist your entire company if needed? Does the fulfillment company have workflows and quality control procedures in place to protect you and provide viable accountability? Is there always a live person answering the phone and available to speak with you?
2. Facility Size – Does the fulfillment company have adequate space to accommodate your current inventory with room for growth? Do they have dedicated space for specialized projects to ensure they are completed in a timely and organized manner, providing further revenue for your company?
3. Reputation – Check out their existing client’s and ask for references. There is no higher compliment than praise from a company that holds you in high regard. Explore their presence on LinkedIn, X (formerly Twitter), Facebook, and other social media platforms to see how involved they are in their business.
4. Forecasting – Choose a fulfillment company with an accurate, user-friendly online system that provides real-time inventory levels and can forecast future printing/selling trends. You also want a company with a proven track record of understanding their clients’ business and identifying future opportunities for your continued success.
5. Shipping Options – You will need a fulfillment company that can provide or implement any required shipping service. It’s essential to find a company with experience in international shipping, as these processes can be complicated and time-consuming when dealing with customs regulations. A good fulfillment company will save you valuable time and sanity!
Knowing that your choice will reflect as much on you as it does on your company’s clients will further assist in determining the fulfillment house you choose. Existing or potential clients are not generally concerned with how you accomplish their goals, only that they are accomplished in a timely, efficient, and cost-effective manner.
To find out more about CFS’s reputable fulfillment services and how we will ensure you remain a hero to your clients just go to our “contact” page and send us a message or give us a call. We’d love to hear from you.
