Posts Tagged: Customer Service

Meet the Team – Bonnie

Meet Bonnie - as one of our Client Solutions Executives, she partners with our clients to complete day to day fulfillment requests and projects. She provides direction to internal staff so that client expectations are not only met, but exceeded.  What inspired you to do what you do?  I have been in the clients position and understand their needs, wants and frustrations. I felt I could be more of an asset helping to make sure our clients are successful. I take pride in ... Read more

Meet the Team – Edna

Meet Edna. Her main focus is in the billing department, but she also helps take care of account payables, accounts receivables, payroll, and human resources support as well. What inspired you to do what you do? A love of learning. I started out years ago as a receptionist and one of the employees had a long-term medical issue and I volunteered to do her accounting job. I haven’t stopped since. What is a random fact a person may not know about you? I love to cook, ... Read more

Meet the Team – Rick

Meet Rick, our Client Solutions Technical Specialist. He handles data processing and variable printing projects for the Client Services department. Also, as a member of the Tech Team, he assists and advises on technical projects and planning for CFS. Do you have a favorite moment helping a client?  I had a prominent role in the implementation of our new variable printing solution FlexPro which offers enhanced flexibility to many of our clients. What do you love to do on weekends? Workout my debit card. What super power ... Read more

Meet the Team – Sonia

Meet Sonia - she is one of our talented Client Solutions Associates. She has worked in many different departments and she has enjoyed learning the different processes of fulfillment, printing, and client services. Currently, Sonia makes sure your print and inventory orders are processed with accuracy and getting them where they belong on time. Do you have a favorite moment helping a client? One moment that stands out is when a client was concerned about placing an international order. I offered additional shipping options and made ... Read more

Meet the Team – Cathleen

Meet Cathleen – she is our Marketing Coordinator. She has been working at CFS for almost two years, and she is responsible for all marketing projects such as: developing and implementing marketing campaigns, tracking data, planning for meetings and trade shows, and maintaining CRM and multiple databases. She is also involved in corporate social media posting, and assisting with executing email campaigns. Would you like to get to know Cathleen a little more? Continue reading! What advice would you give someone going into ... Read more

Meet the Team – Kelly

Meet Kelly – she is our Vice President of Strategic Initiatives. She is an accomplished leader with a background in fulfillment and project management. Kelly is the creator of CFSprocess+, our innovative client focused business mapping methodology. Want to get to know Kelly a little better? Keep reading! How long have you been with CFS? I started in a part time capacity 15 years ago this month (April). It really seems like “just yesterday”, but when I started my son was in kindergarten and now ... Read more

Meet The Team – Nicole

Meet Nicole – a talented Client Solutions Executive, and member of the CFS team for over 8 years. Her daily routine centers around providing solutions, and managing projects for her client base. Her areas of expertise are direct mail and fulfillment. Would you like to get to know Nicole a little more? Keep reading! What did you want to be when you were younger? I always wanted to be a floral designer – until I discovered I was allergic to some flowers. If you could live anywhere, where would ... Read more

Meet The Team – Mary

Meet Mary – she is a Client Solutions Executive, and has been a CFS team member for over 3 years. Her daily routine includes processing print and inventory orders, estimating printing, and providing solutions to clients. Want to get to know Mary a little more? Keep reading! What's your favorite holiday? Thanksgiving because the food is good, it's a beautiful time of year and you get to spend time with your family. What is your favorite outdoor activity? Horseback riding What was your favorite subject in school? Art Do you have ... Read more

Meet The Team – Maria

Meet Maria - she is our Client Solutions Manager and has been working for CFS for 8 years. Her daily routine includes being the primary point of contact to both direct mail and fulfillment clients, as well as managing and executing direct mail projects.  Here's a quick Q&A with Maria to learn a little bit more about her! What was your first job?  Server at Francis Farm What sports teams do you root for and why? I root for all Boston professional sports team, but am most ... Read more

Trust your Inner Voice

Have you ever had one of those moments when something happens and you say "Yeah, I saw that but didn't think it was important" or “I wondered if that was going to happen" or "I didn't want to say anything just in case I was wrong". Each of these statements tells us we felt that something wasn't right, but we didn't “trust our inner Voice” and question it. We allowed something to happen that could have been avoided if we just ... Read more
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