Customer Service

Meet the Team – Cathleen

Meet Cathleen – she is our Marketing Coordinator. She has been working at CFS for almost two years, and she is responsible for all marketing projects such as: developing and implementing marketing campaigns, tracking data, planning for meetings and trade shows, and maintaining CRM and multiple databases. She is also involved in corporate social media posting, and assisting with executing email campaigns. Would you like to get to know Cathleen a little more? Continue reading! What advice would you give someone going into ... Read more

Meet the Team – Kelly

Meet Kelly – she is our Vice President of Strategic Initiatives. She is an accomplished leader with a background in fulfillment and project management. Kelly is the creator of CFSprocess+, our innovative client focused business mapping methodology. Want to get to know Kelly a little better? Keep reading! How long have you been with CFS? I started in a part time capacity 15 years ago this month (April). It really seems like “just yesterday”, but when I started my son was in kindergarten and now ... Read more

Meet The Team – Nicole

Meet Nicole – a talented Client Solutions Executive, and member of the CFS team for over 8 years. Her daily routine centers around providing solutions, and managing projects for her client base. Her areas of expertise are direct mail and fulfillment. Would you like to get to know Nicole a little more? Keep reading! What did you want to be when you were younger? I always wanted to be a floral designer – until I discovered I was allergic to some flowers. If you could live anywhere, where would ... Read more

Meet The Team – Mary

Meet Mary –she is a Client Solutions Executive, and has been a CFS team member for over 3 years. Her daily routine includes processing print and inventory orders, estimating printing, and providing solutions to clients. Want to get to know Mary a little more? Keep reading! What's your favorite holiday? Thanksgiving because the food is good, it's a beautiful time of year and you get to spend time with your family. What is your favorite outdoor activity? Horseback riding What was your favorite subject in school? Art Do you have a ... Read more

Meet The Team – Maria

Meet Maria - she is our Client Solutions Manager and has been working for CFS for 8 years. Her daily routine includes being the primary point of contact to both direct mail and fulfillment clients, as well as managing and executing direct mail projects.  Here's a quick Q&A with Maria to learn a little bit more about her! What was your first job?  Server at Francis Farm What sports teams do you root for and why? I root for all Boston professional sports team, but am most ... Read more

Trust your Inner Voice

Have you ever had one of those moments when something happens and you say "Yeah, I saw that but didn't think it was important" or “I wondered if that was going to happen" or "I didn't want to say anything just in case I was wrong". Each of these statements tells us we felt that something wasn't right, but we didn't “trust our inner Voice” and question it. We allowed something to happen that could have been avoided if we just ... Read more

7 tips for increasing customer confidence.

One key ingredient for increasing customer loyalty is building your customers’ confidence in your business. When a customer gives you an opportunity, they want to know they are in good hands. If you can gain and maintain a customer’s confidence, they will not only use your products and services, they will be more inclined to recommend your business to others. Here are tips from some of our team members on how we build and retain our clients’ confidence. Greg Jezard, President - We ... Read more