Meet Bonnie - as one of our Client Solutions Executives, she partners with our clients to complete day to day fulfillment requests and projects. She provides direction to internal staff so that client expectations are not only met, but exceeded.
What inspired you to do what you do?
I have been in the clients position and understand their needs, wants and frustrations. I felt I could be more of an asset helping to make sure our clients are successful. I take pride in ...
Our team members are the most important asset at CFS, and without them, we wouldn’t be where we are today. No matter who you are, stress eventually builds up and there needs to be a way for it to be released. This is why at least every quarter we make a point to host a team event or fun activity. Whether it’s a cornhole tournament, or a birthday celebration – we want all of our team members to have fun and ...
Meet Sonia - she is one of our talented Client Solutions Associates. She has worked in many different departments and she has enjoyed learning the different processes of fulfillment, printing, and client services. Currently, Sonia makes sure your print and inventory orders are processed with accuracy and getting them where they belong on time.
Do you have a favorite moment helping a client?
One moment that stands out is when a client was concerned about placing an international order. I offered additional shipping options and made ...
Have you ever had one of those moments when something happens and you say "Yeah, I saw that but didn't think it was important" or “I wondered if that was going to happen" or "I didn't want to say anything just in case I was wrong". Each of these statements tells us we felt that something wasn't right, but we didn't “trust our inner Voice” and question it. We allowed something to happen that could have been avoided if we just ...
One key ingredient for increasing customer loyalty is building your customers’ confidence in your business. When a customer gives you an opportunity, they want to know they are in good hands. If you can gain and maintain a customer’s confidence, they will not only use your products and services, they will be more inclined to recommend your business to others.
Here are tips from some of our team members on how we build and retain our clients’ confidence.
Greg Jezard, President - We ...
Tim Slattery, our CEO is having an open discussion on our company culture
and values at the CFS town hall meeting.
When you walk around your business and get a sense of the atmosphere of the workplace and the attitudes of your staff, does it make you feel good? Do you feel like everyone (well almost everyone) is on board with what you want the company to be? Is your vision of the company reflected in the behavior and performance of your team? I hope so, but ...